There have been reports of frame rate issues with the HBO Max app on Apple TV. These issues can manifest as stuttering, freezing, or other playback problems. There are a few things you can try to fix these issues:
- Turn Off Auto Previews.
- Open Max app on Apple TV and go to Settings.
- Disable auto previews.
- Force close the app.
- Reopen Max app.
- Disable HDR. Some users have reported that disabling HDR in the HBO Max app can fix frame rate issues. To do this, go to Settings > Video and Audio > Format and select SDR.
- Disable Match Content. Match Content is a feature that automatically adjusts the video settings to match the capabilities of your TV. However, some users have reported that disabling this feature can fix frame rate issues. To do this, go to Settings > Video and Audio > Match Content and select Disable.
- Restart your Apple TV. Sometimes, a simple restart can fix software problems. To restart your Apple TV, hold down the Menu and Home buttons on your remote until you see the Apple logo.
- Update the HBO Max app. HBO Max regularly releases updates that fix bugs and improve performance. To check for updates, go to the App Store and open the Updates tab. If there is an update available for the HBO Max app, install it.
- Update To tvOS 16.6 Beta. This might not be an HBO Max issue after all. A Reddit user confirmed that the Max frame rate issues and content matching has been fixed in the upcoming tvOS version.
If you have tried all of these steps and you are still experiencing frame rate issues, you can contact HBO Max customer support for help.
Here are some additional tips to help prevent frame rate issues with the HBO Max app on Apple TV:
- Make sure your Apple TV is connected to a wired internet connection. A wired connection is more reliable than a wireless connection and can help to reduce buffering and frame rate issues.
- Make sure your TV is compatible with the video formats that HBO Max supports. You can find a list of supported formats on the HBO Max website.
- Close any other apps that you are not using. Running too many apps at the same time can put a strain on your Apple TV’s resources and can lead to performance problems.
I hope this helps!
